FAQ

On myparking.io, you choose a car park or garage, fill in your details in the booking form and proceed to check availability and parking rates, where you confirm your booking and pay online with your credit card.

Simply by credit card at the last step of the booking process – it’s the same as shopping on any e-shop.

You will receive a parking ticket with detailed parking instructions to the email you entered. This parking ticket is also a tax receipt. Please have it printed or ready on your mobile phone when you arrive at the car park.

Myparking.io supports state-of-the-art automated access to the garage or parking lot. Methods vary depending on the specific parking lot. Simply scan the QR code from your parking ticket at the barrier stand, enter your PIN, call the assigned phone number, or just wait for the camera system to read your license plate and let you in.

Most car parks are open 24 hours a day and operate NON-STOP. However, in exceptional cases, entry and exit is restricted – please always refer to the profile of the specific garage / car park for details.

In some cases, we offer the option of re-entering and exiting the garage as a benefit for the duration of the reservation. Please always refer to the specific garage profile and your parking ticket for details.

On the myparking.io website, you choose a car park or garage, fill in your details in the booking form and proceed to check availability and parking rates to confirm your booking and pay online with your credit card.

The minimum booking time is 6 hours, but some garages have a minimum booking time of 12 or 24 hours. Always look for this information in the garage profile.

There is no maximum booking time. Simply book as much time as you need.

Yes, simply make a new follow-up reservation.

Of course, we only charge an administration fee of 50,- CZK incl. VAT for cancellation in accordance with the general terms and conditions.

A parking ticket with detailed parking instructions will be sent to the e-mail address you have provided. This parking ticket is also a tax receipt. Please have it printed or ready on your mobile phone when you arrive at the car park.

If you do not know the registration number of the vehicle (it may be a rental), you can write “RENTED” in the box. Once you know the vehicle registration number, please let us know via our customer service line(info@myparking.io or +420 734 204 322).

Parking multiple vehicles is not a problem, but you will need a separate reservation for each vehicle. For example, if you wish to park multiple cars for an event, please contact our customer support to arrange an individual procedure (info@myio or +420 734 204 322).

Yes, but only in garages where it is allowed. You can always find this information in the details of each garage.

This information can always be found in the details of each garage.

Yes, as long as it is available in that garage. This information can always be found in the details of each garage.

No, there is no such option. However, at some garages it is possible to pay the remaining parking fee in cash on the spot at the parking meter if you exceed the reserved time.

You must pay for your reservation online with a card, but if you do not have a card, any of your family members can pay for you.

Extending your booking is done by creating a new booking and paying the same way – by online card before the booking is completed.

You will receive your parking ticket – which is also your tax receipt – as soon as you complete your booking by email.

We refund money for cancelled reservations within 10 working days of written confirmation of the cancellation.